Spa Policies

SERVICE REFUNDS
There are no refunds on services, unless otherwise determined by Management. There are no cash/credit back refunds. If Management determines that compensation is appropriate, the Client will receive an in house gift card for an estimated dollar amount.

 

CANCELLATIONS
To avoid a cancellation fee, we require a 24 hour cancellation notice for single service appointments and a 48 hour notice for multiple service appointments or packages

 

TIPPING
Gratuity is not included for spa services, with the exception of Spa Parties. Our goal is to provide you with excellent service, however we want you to tip according to your satisfaction with the service provided. The typical amount to tip is 15% to 20% of the cost of the service.

 

GIFT CERTIFICATES
The Highlands North Day Spa offers gift certificates for most services and spa packages. Gift certificates expire six (6) months from the date of purchase. They can be transferred to another person, but they are non-refundable and cannot be exchanged for other services.

 

APPOINTMENTS
Pre-booking of appointments is recommended. We are open five days a week with extended evening hours for your convenience. Some special offers have space limitations, so we encourage you to book quickly when specials are announced. Spa packages, spa parties or large group sessions require a credit card deposit to reserve the appointment. The Highlands North Day Spa reserves the right to refuse service.

 

SPA PARTIES
Require a minimum of 6 people. Reservations must be secured in advance with a credit card. You will be charged for the number of guests that are booked 24 hours in advance of the party. If a guest needs to cancel, please notify us 24 hours in advance to avoid being charged. If your guest list drops below the 6 person requirement, you will still be charged for six participants. No alcoholic beverages may be brought in to the party. All wine must be purchased from The Highlands North Day Spa. Any guest who brings in alcohol will be asked to leave. Non-alcoholic beverages and food are permitted.

 

SPA ETIQUETTE

  • Please arrive at least 10 minutes before your schedule appointment; 20 minutes if you are planning to use the steam sauna before your treatment.
  • Turn off your phone or switch to silent mode.
  • Please leave valuables at home. The Highlands North will not be responsible for lost or stolen items.
  • Be considerate of other spa guests by holding conversations in a quiet voice.
  • Undress for body treatments. The therapist will keep your body draped and only expose body parts being worked on. If it makes you more comfortable, a swim suit or under garments can be worn during treatments.
  • Relax and let the therapist or technician know of any special needs during your treatment.
  • Provide feedback about your spa experience to the therapist, receptionist, or owner. We want you to have the best spa experience possible.
  • Tip according your experience and the quality of the service provided. Gratuity is not included in most services.